KNOCKR
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Legal

Privacy Policy

Last updated: 1 May 2025

1. About this policy

Knockr Pty Ltd (ABN 42 661 865 194) ("Knockr", "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and manage personal information.

2. What information we collect

We collect personal information that is necessary to operate the Knockr marketplace, including:

  • Name, email address, and phone number when you create an account
  • Suburb, state, and postcode for location-based matching
  • Australian Business Number (ABN) for Pro verification
  • Payment details processed securely through our payment provider (we do not store card numbers)
  • Messages sent between users through the platform
  • Reviews and ratings left after completed bookings
  • Device information and usage data collected through cookies and analytics tools

3. How we use your information

We use personal information to:

  • Operate and improve the Knockr platform
  • Match customers with relevant local Pros
  • Process payments and hold funds in escrow
  • Send transactional emails and notifications
  • Respond to support requests and resolve disputes
  • Comply with our legal obligations under Australian law

4. Disclosure of information

We do not sell personal information to third parties. We may share information with service providers who assist us in operating the platform (such as payment processors, email delivery services, and cloud hosting providers) under strict confidentiality agreements. We may also disclose information when required by Australian law or a court order.

5. Data storage and security

Your data is stored on servers located in Australia. We use industry-standard security measures including encryption in transit and at rest. While no system is completely secure, we take reasonable steps to protect your information from unauthorised access, disclosure, or loss.

6. Cookies

We use essential cookies to operate the site and optional analytics cookies to understand how users interact with the platform. You can manage your cookie preferences through the banner shown on your first visit. Declining optional cookies will not affect your ability to use Knockr.

7. Access and correction

You have the right to request access to personal information we hold about you, and to ask us to correct any inaccuracies. You can update most of your information through your account settings. For other requests, contact us at [email protected].

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact

Privacy enquiries: [email protected]
Knockr Pty Ltd, Sydney, NSW, Australia

Cookies on Knockr

We use essential cookies to keep the site working and optional analytics cookies to understand how people use our platform. Your data is handled in accordance with the Australian Privacy Act 1988 and our Privacy Policy.